GOOD PARTNERSHIPS
START WITH GOOD QUESTIONS.
Find answers about services, eligibility, pricing and integration.
What are the common questions before starting?
Businesses commonly ask whether a service is available, which information is needed, how pricing is assessed, how testing is planned and which payment methods or currencies may apply. Answers vary by entity, location, business type, volume and payment route; this page gives the general decision points, while specific terms require review.
Getting started
Who is PolyMoney for?
We focus on merchants, ecommerce businesses, platforms and digital service providers with cross-market payment needs. Suitability is assessed against the entity and business model.
What information should we prepare?
Start with company and business information, markets, volume range and service requirements. A relevant documentation checklist is provided during review.
How long does onboarding take?
Timing depends on document readiness, eligibility review, integration scope and testing. We discuss a schedule after scoping; there is no universal guaranteed launch time.
How do we confirm costs?
Pricing is based on services, geography, currency, volume and business risk. Applicable fees and conditions are agreed before onboarding.
Online payments
Which payment methods can I offer?
Availability depends on your business entity, sales markets, business model and payment partners. We provide an applicable list after reviewing your requirements.
How are pricing and settlement determined?
Pricing reflects volume, card mix, geography, risk assessment and settlement needs. Applicable terms are agreed before onboarding.
How do we handle refunds and failed payments?
Status notifications, refund workflows and reporting are agreed during integration, with exception scenarios included in testing.
Global accounts
Can any company apply?
Eligibility depends on incorporation, business activities, counterparties and requested services. Requirements differ by market.
Will I receive local bank details?
Account structures and collection details vary by location and arrangement. We explain the applicable structure before onboarding; not every arrangement is a bank deposit account.
Can funds be retained in their original currency?
This depends on currency and service terms. Conversion and use-of-funds arrangements are agreed before activation.
Global payouts
When will the beneficiary receive funds?
Timing varies by destination, currency, banking calendar and review status. Applicable expectations are explained during onboarding.
Do batch payouts require an API?
We assess integration based on frequency, volume and your current process. Having an API is not a prerequisite for an initial discussion.
What happens if a payment is returned?
First verify the return reason and fund status, then correct the details or take the agreed next step to avoid duplicate payments.
Currency exchange
Can I exchange currency on this website?
This site provides service information and business enquiries. Quotes and transactions take place through the agreed service process after eligibility review.
Which currencies are available?
Availability depends on your entity, purpose and transaction channels. Share your required currency pairs for an assessment.
Do you guarantee the best exchange rate?
We do not guarantee a best rate or a savings percentage. Compare valid transaction quotes together with their complete fees.
Corporate cards
Are virtual or physical cards available?
Card formats, usage regions and issuance arrangements depend on eligibility and the applicable program.
Can spending be controlled?
Available limits and controls vary by program. We review your required usage rules before onboarding.
What fees apply?
Request a quote based on card format, currencies, spending regions and volume. Applicable fees are explained before activation.
LET’S TALK
PAYMENTS.
Share your markets, volumes and current workflow.
We’ll assess which services fit your business.